Knowledgebase (Activebase)

ActiveWeb is pleased to introduce ActiveBase - The only solution you need to provide your customers with an around-the-clock, 24/7 immediate support solution.

If you're not supporting your customers 24/7, there's a good chance you're loosing sales... Use this self-help module on your web site and add a powerful, totally re-branded knowledgebase and FAQ system to your website. It saves you both time and money, and reduces your customer support by at least 25% Guaranteed.

ActiveBase has been designed to provide a complete knowledge management solution for your business.

Use it within your Call or Service Centre to help provide quick, accurate answers to your customer and clients queries and problems.

ActiveBase allows your customers the ability to access straightforward support queries (common enquiries/technical issues/problem resolutions) through the self-help module without the need to talk to a support staff.

Benefits to your enterprise

> Reduce support costs.
> Improve support staff efficiency.
> Avoid wrong answers and misinformation.

Benefits to your clients

To your customers, vendors and other partners, an efficient knowledgebase means easy and fast access to information that would otherwise require contacting your company's staff.

Main ActiveBase Features

1. Web Based:

You only need a web browser to create and maintain your knowledge base.

2. Rating:

The customers can rate any article.

3. Search Basic:

Quick Search is performed through all the fields in the database.

4. Related articles:

You can assign related articles to one another with an automatic related suggestion links.